Overview

At Ez Peptide, we aim to maintain transparency and fairness in all transactions. This Refund & Return Policy outlines the conditions under which refunds, returns, or replacements may be considered.

Eligibility for Refunds

Refund requests may be considered under the following conditions:

  • The product was received in a damaged or incorrect condition
  • The order was not fulfilled as described
  • A verified issue occurred during processing or shipping

All refund requests must be submitted within a specified time frame after delivery.

Non-Refundable Items

Certain items may not be eligible for refunds or returns, including:

  • Products that have been opened, used, or altered
  • Items marked as final sale or non-returnable
  • Delays caused by external shipping carriers beyond our control

Return Process

To initiate a return request:

  1. Contact our support team with your order details
  2. Provide clear information and, if applicable, supporting images
  3. Wait for review and approval before sending any item back

Returns sent without prior approval may not be accepted.

Refund Processing

Once a refund is approved, it will be processed using the original payment method. Processing times may vary depending on the payment provider or banking institution.

Exchanges & Replacements

If eligible, we may offer a replacement instead of a refund for damaged or incorrect items, depending on availability.

Shipping Costs

Shipping fees are generally non-refundable unless the return is due to an error on our part.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been fulfilled, cancellation may no longer be possible.

Contact Support

For refund or return inquiries, please contact our support team through the website contact form or official email address.